Refund Policy

Paddle's refund process is the baseline

All orders are sold and processed by Paddle, our payment provider and Merchant of Record. Every refund request is made through Paddle and is reviewed by Paddle under its own refund policy, which always applies to your order.

Our 14-day goodwill guarantee

On top of that, William Wilson supports any refund request made within 14 days of your order date on Seating Plan Studio unlock codes: if you ask within that window, we will back your request with Paddle.

This goodwill guarantee is a change-of-mind promise on top of Paddle's own process. Orders where the product has already been used substantially — a plan has been saved to a file, extracted as an image, PDF or seat list, or 75% or more of the seats have been filled — are not covered by this goodwill window. Every request is reviewed on its merits.

To keep reviews fair and evidence-based, the app records the date a plan was first saved, first extracted, or first passed 75% seated against your unlock code. This may be considered when we review a request — no names or guest details are stored.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and follow the refund instructions, or reply to your Paddle order confirmation email. See Paddle's Refund Policy for details.

What happens after a refund

Once a refund is completed, the associated unlock code is deactivated and the app returns to the free tier on your devices. Your seating plan data stays on your device and is not deleted.

Licence length and renewals

Unlock codes are licensed for 12 months from the date of purchase, on up to 2 devices. The expiry date is shown in your confirmation email and in the app. Nothing renews automatically and nothing is charged automatically. Renewals, where offered, are a fresh purchase at the renewal price shown in the app and are not refundable simply because a code has already expired.

Your plans are yours to keep safe

Plan My Seating runs in your browser and your plans are stored on your own device, so please save or export your own copies. We are not a backup service. The software is provided "as is" and our total liability to you is capped at the retail price you actually paid for your unlock code — see our Terms & Conditions.